Check in You can usually check in at our hotels in Norway any time after 15:00. You can check in as from 12:00 at our hotels in Brussels.* If you are part of a group, please contact your travel agent regarding check in time. Check in time at our hotel in Rotterdam starts at 14:00. Check in time at the Thon Residences in Brussels is possible as from 16:00. * When booking on our website.

When should I check out?

Check out At most of our hotels in Norway, check-out is at 12:00. At our hotels in Brussels, you can check out is 13:00*. If you are part of a group, please contact your travel agent regarding check out time. At our hotel in Rotterdam, check out is at 11:00. Check out time at the Thon Residences in Brussels is at noon.

Can I get late check out?

Can I get late check out? On Sundays we offer late check out included in the price - so you can make the most of your stay. The latest check out is 18:00. Late check out applies to all our hotels in Norway, Brussels and Rotterdam - as long as the hotel has available capacity. Just notify the front desk that you wish late check out when you arrive at the hotel.

Check In & Check Out | FAQ - Customer Service

Frequently asked questions

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Contact information

We are happy to help you by telephone during our opening hours:

Monday – Friday 8 am – 4 pm

You can also use our contact form.

We try to respond as quickly as we can, but there may currently be a slightly longer response time.

Call us Monday-Friday 08:00-18:00 or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Call us Monday-Thursday 08:00-17:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

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