THON+ membership terms and conditions
- General membership terms and conditions
- Membership communication
- Bonus points
- Membership level and qualifying period
- Membership benefits
- Transfer of your membership agreement
- Governing law
1. General membership terms and conditions
1.1 The membership terms and conditions apply from 1 January 2025 and replace all previous terms and conditions.
1.2 THON+ is offered by THON Hotels AS, business reg. no. 987753579. The membership terms and conditions constitute an agreement between the member and Thon Hotels AS.
1.3 You must be 18 years or older to become a member of THON+.
1.4 The membership is personal and may only be used by the holder of the membership. Companies or other legal entities may not become members of THON+. Only one individual may be registered per membership. Membership in THON+ is free of charge.
1.5 The membership programme is set up as an electronically based service. Members have access to their membership information, including a unique membership number, points balance, transaction overview and full member profile, on 'My Page'. The member logs on to 'My Page' using his or her unique username and password at thonhotels.no or via the app. The member is responsible for ensuring that unauthorised persons do not gain access to the membership with a membership number and/or password. The Thon Hotels Customer Service Centre must be contacted immediately if unauthorised persons gain access to the membership or if the contact information changes.
1.6 The member is responsible for submitting his or her membership number when booking an accommodation, as well as when checking in or checking out at the hotels and with our partners in order to register bonuses and benefits.
1.7 In the event of improper use of the membership, bonus points or benefits, THON+ reserves the right to exclude members from the loyalty programme, delete earned bonus points and terminate the membership. Such improper use may include, but not be limited to, harassing or disrespectful conduct towards hotels, employees or partners and criminal acts that are generally perceived as immoral or unethical or in violation of these membership terms and conditions.
1.8 The member is responsible for informing his or her employer and obtaining any required consent for the accrual and use of THON+ bonus points for stays in a work context. THON+ generally recommends that the member obtain the employer’s consent for the earning and using of points. Under no circumstances can THON+ be held liable if members do not inform and/or obtain the employer’s consent.
1.9 Private use of THON+ bonus points earned in a work context is considered taxable income and must therefore be declared to the tax authorities. THON+ assumes no liability for any tax or tax liability obligations by the member.
1.10 THON Hotels AS reserves the right to change the applicable terms and conditions, benefits and business partners, as well as to discontinue the THON+ loyalty programme. In the event of changes or discontinuation, notice will be given in one of THON+'s information channels, such as by email, post, text or published on thonhotels.no’s websites in a timely manner. THON+ will do what is reasonably expected to inform in a timely fashion, but will under no circumstances be held liable if this does not occur.
2. Membership communication
2.1 THON+ processes the personal data necessary for THON and its affiliates to fulfil the agreement with the member on delivery of the membership. Contact information is also used to send the necessary information about THON+ membership. For further information on the processing of personal data, including the right to access, correction and deletion, please see our Privacy Policy. THON+ recommends that members regularly review the Privacy Policy, so that they know how and why Thon Hotels processes personal data in connection with the establishment of membership.
2.2 On joining THON+, the member will receive information from Thon Hotels that is relevant to their membership. The member may also choose to grant consent to receive marketing material from Thon Hotels and thereby receive relevant information and offers by email, SMS, post and prompts.
2.3 Member consent to marketing material is voluntary and can be revoked in full or in part, thereby opting out from Thon Hotels at any time. Consent can easily be managed through an unsubscribe link at the bottom of the newsletters, on 'My Page' or by contacting the Thon Hotels Customer Service Centre at or .
3. Bonus points
Earning and validity
3.1 THON+ members earn bonus points in connection with stays at THON Hotels. The right to earn points applies from the registration date.
3.2 Only THON+ members may earn bonus points. This is only earned for own stay, i.e. for one room and one person, by which only one person per room used earns points. Points are not earned when paying for others’ stays. Points are earned regardless of who pays for the stay.
3.3 All ordinary rates and agreement rates (for companies and organisations) give the right to earn bonus points. Exceptions can be found in section 3.4.
3.4 You do not earn points on day stays, free nights, accommodations booked with bonus points, student rates or through third-party websites (such as hotels.com, Coop hotellkupp, etc.), sponsor rates, project rates, Thon Sport rates, tour operator rates, crew rates, government agreements or other special agreements. These stays do not qualify for membership level upgrades either.
3.5 Earned bonus points are valid for at least three years (36 months) and expire at the end of the year in the third year after earning them. The points will then expire and cannot be redeemed.
3.6 Earned bonus points are personal and cannot be linked to other members’ bonus points.
3.7 THON+ members have the opportunity to earn 500 SAS EuroBonus points per night. The member can choose between THON+ and SAS EuroBonus points at check-in. THON+ points cannot be converted to SAS EuroBonus (or vice versa) after the stay. When using SAS EuroBonus points, no overnight stay points are earned for THON+ membership.
3.8 Certain rate codes reduce the number of THON+ bonus points. These rate codes do not provide bonus points in SAS EuroBonus.
3.9 In the event of marketing campaigns that provide extra bonus points, separate rules apply for earning bonus points. These are determined by Thon Hotels on a case-by-case basis.
3.10 Points will not be awarded if you do not arrive on the booked date or for the remaining nights if you check out early. This also applies to prepaid bookings.
3.11 Post-registration of points may only take place on the basis of valid documentation, such as a hotel bill, invoice or credit card receipt. Confirmation of booking is not valid documentation. This must be done no later than six months after the stay. Contact the hotel using the form on the website or the Thon Hotel Customer Service Centre at or to register bonus points.
3.12 On cancellation of THON+ membership, all bonus points will be deleted. Bonus points cannot be transferred or given to another member.
3.13 THON+ reserves the right to delete erroneously posted bonus points within six months without notice.
Use and redemption of bonus points
3.14 Redemption of bonus points requires a valid THON+ membership and a sufficient number of valid bonus points. The oldest points are used first when redeeming points. The number of bonus points will be deducted from the member’s balance immediately on booking.
3.15 When bonus points are redeemed for stays or other uses, the bonus points must cover the entire cost and cannot be combined with other payment methods, such as partial payment of rooms. Bonus points cannot be redeemed for cash. Two or more members may not add points or transfer points to another member in order to meet the redemption limit.
3.16 Bonus stays are booked on our website or in the app. Bookings can also be made by contacting the Thon Hotels Customer Service Centre at or , or by contacting the hotel directly. When booking, notification is required that this applies to bonus stays. Walk-in bookings cannot be paid for with points.
3.17 The booked bonus stay may be changed or cancelled in accordance with the hotel’s cancellation policy. In case of a no-show, Thon Hotels will charge the points for the stay booked.
3.18 A bonus stay may take place after the points have expired, but must be booked before the points expire. For cancellations by the regular deadline, the bonus points used can be refunded, provided that the points have not expired.
3.19 A certain number of rooms per hotel per night have been allocated for bonus points. There may be available rooms in other rate categories, even though rooms allocated for bonus points are fully booked.
3.20 Bonus stays may be used by the member’s family and friends without the member staying, provided the member books the stay personally via the Member Service.
3.21 Membership information is only given to the member when calling the Thon Hotels Customer Service Centre at or by logging into 'My Page'.
4. Membership level and qualifying period
4.1 THON+ consists of three membership levels: Gold, Platinum and Black. The calculation of the membership level is determined by the number of qualifying nights the member has earned during his or her qualification period. The number of qualifying nights earned during the current qualifying period determines whether the member remains at his or her level or whether the level changes.
4.2 The qualifying period follows the calendar year and runs from 1 January to 31 December.
4.3 A qualifying night is the same as one night’s stay at Thon Hotels, which qualifies for THON+ bonus points as described in section 3.3.
4.4 Qualification and membership levels are according to the following provisions: Gold level applies to 0-9 qualifying nights for one qualifying period. Platinum level is earned with 10-29 qualifying nights for one qualifying period. Black level is earned with 30 qualifying nights or more for one qualifying period.
4.5 Members can qualify for an upgrade to Platinum and Black levels during a qualifying period. The Gold level has no specific qualification requirements. On achieving a level, downgrading or qualifying for a higher level, the qualification period will be extended by at least 12 months and lasts until 31 December of the year following the level change. The total number of qualifying nights will be reset at the end of the period, but earned bonus points and benefits are not affected.
4.6 The membership level is upgraded on an ongoing basis when the minimum requirements stated in section 4.4 are fulfilled.
4.7 Downgrading and renewals take place in January each year after the end of the qualification period and take effect the following month.
4.8 In the event of a downgrading of membership level, the member will only be downgraded one membership level at a time after the end of the qualifying period.
5. Membership benefits
5.1 Different membership benefits have been allocated to the individual membership levels: Gold, Platinum and Black. The higher the membership level, the more benefits the member enjoys.
5.2 Member benefits given in connection with a hotel stay are delivered at the level the member has at the time of check-in.
5.3 See all current membership benefits.
Exceptions and special periods.
5.4 For the membership benefit guaranteed room at the destination 24/48 hours, we have grouped hotels under the same destination. See which hotels are categorised under each destination.
5.5 During special periods, there will be a limited number of rooms available at the membership rate and it will not be possible to guarantee rooms at the hotels at the destination during the period in question. See an overview of particularly busy periods here.
6. Transfer of membership agreement
6.1 THON+ has the right to transfer your membership agreement with THON+ to another company that will continue to operate the membership club.
7. Governing law
7.1 Local deviations in the membership terms and conditions may occur, depending on the legislation of the individual country.
7.2 The terms and conditions are governed by Norwegian law, with the exception of legal deviations arising from other countries’ legislation. In the event of disputes regarding THON+ rules, Norwegian law applies. Disputes will be settled by Norwegian courts.